Question 1

Do you work with startups and SMEs?

Accepted Answer

Yes — the way SHU Design works is flexibly designed for lean teams that need brand impact without the bloat or long timelines.

Question 2

How fast can you deliver?

Accepted Answer

Small kits ship in days. Larger branding projects run in phased sprints with clear milestones.

Question 3

Can you audit our current brand?

Accepted Answer

Definitely. We do provide concise audit—typography, color, messaging and impactful recommendations — plus a clear roadmap to upgrade.

Question 4

What’s your design process?

Accepted Answer

A fast, phased flow: quick brief → mood & direction → first concepts → revisions → final delivery. Clear milestones and clear communication will be given for a fuss-free and smooth process.

Question 5

How many revision rounds are included?

Accepted Answer

Most kits include 2 rounds of amendments. Additional rounds of amendments are priced accordingly and will be stated in the quotation.

Question 6

Can you start this week? Do you take rush jobs?

Accepted Answer

Usually yes. Rush slots are limited and include a small priority fee. Please ask for current availability.

Question 7

Do I own the source files and rights?

Accepted Answer

Upon final payment you get full usage rights to the assets sent. However, the source files (e.g., PSD/AI/INDD, etc) can be included upon request at an additional fee as they are SHU Design's IP.

Question 8

How do we brief you and share assets?

Accepted Answer

A detailed kickoff brief plus your existing materials (logo, copy, examples). Share via email, Drive, or wetransfer — whichever’s easiest.

Question 9

For website projects, do you handle web build or just design?

Accepted Answer

Core is brand & UI design. However, we also offer full suite of website design and development packages. For custom dev, we partner with trusted builders.

Question 10

What are payment terms?

Accepted Answer

Flexible payment, cleanest and simplest method of payment is via PayNow or direct bank transfer. 50% to start, 50% on delivery (or milestone-based).

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